RETURNS AND SHIPPING POLICY
We ship the products from our warehouses in Brisbane using Australia Post and Star Track as our primary delivery carriers. Orders are shipped within 3-5 business days for Australian Orders. While we endeavor to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times, particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.
Big Ass Fans offers a partial refund or exchange for all purchases. Reach out to Big Ass Fans customer service on 1300 244 277 to organize your return. Big AssFans Australia must be notified by the customer of the return within 90 calendar days of delivery. Big Ass Fans will organize the return shipping of the product. Once returned the customer will be charged a 25% restocking fee deducted from the returned funds.
DON'T TAKE OUR WORD FOR IT
"We love our choice of the Haiku fans. We replaced all of our existing fans, that were only 12 months old, with Haiku fans and couldn't be happier."
"Big Ass Fans help us cut down on our air conditioning load and our utility bill. We cut 15% off our bill at a time when everybody else is seeing a 20% increase."